Form a relationship with your claims adjuster

and find out how their preferred method of communication. This might be in the form of a portal, by email or fax. In our experience, your claims adjuster wants to resolve your claim and only do that with effective communication and paperwork. Try to work collaboratively with your claims adjuster. In our experience, you will be better off with a good relationship with your adjuster. Most of the time, there is no reason to fight, yell or berate a claims adjustor.

Find out what their process is

for requesting progress payouts.

Know exactly what documentation they need

with each request and understand their processing timeline. We can obviously help!

Set clear expectations with your Contractor

as to what documentation they will need to provide with each progress payment request.
> Your requests will be processed much faster if your Contractor provides progress payment request that are consistent each month and are true to the construction progress to date.

Communicate with your Contractor

when submitting requests for payouts. Your Contractor needs to be on notice, so they can coordinate timely inspections.

The insurance company may issue payouts

in the form of a joint check to you and the Contractor. You will most likely need to get an endorsement guarantee from your bank prior to signing the check over to your Contractor. Most banks will be familiar with this process.

What if your insurance company pays out the full claim to your mortgage holder?

You will be working with an administrator at the bank instead of at the insurance company for progress payouts. It will be the same process as above.

You hire a Contractor that will be coordinating insurance or bank payouts.

> If you hire a Contractor that has experience with insurance claim rebuilds, this could save you a lot of time and help the process be much more efficient. The Contractor will take all the steps listed above but will be familiar with all the paperwork and processes, eliminating the learning curve.

> Establish a routine for communication with your Contractor. Have a weekly call, in person, or Zoom meeting to catch-up on the progress of your rebuild.

> Be copied on all communication between the bank administrator and/or claim administrator and the Contractor.